policies

June 23 2025

Cleaning Quality Warranty & Final Walkthrough Policy

PB Cleaning 24/7 – Cleaning Quality Warranty & Final Walkthrough Policy

At PB Cleaning 24/7, we are committed to delivering high-quality, reliable cleaning services. Your satisfaction is our top priority, and we stand behind our work with the following warranty and service procedure:

Cleaning Quality Warranty

• If you are not satisfied with any part of the cleaning service, please notify us within 5 hours of job completion.
• We will return to re-clean the specific area(s) of concern at no additional cost, provided the space has not been re-used or altered since the original cleaning.
• This warranty applies only to services agreed upon in the original booking or quote.

Client Final Check Procedure

To ensure satisfaction and address any immediate concerns:
• We kindly request that the client performs a final walkthrough with our cleaners “ BEFORE THEY LEAVE THE PROPERTY”
• This allows us to correct anything on the spot and confirm that the work meets your expectations.
• If a client is unavailable at the time of completion, photos may be sent for approval, or the job will be considered complete unless issues are reported within the 5-hour warranty window.

Exclusions

• The warranty does not cover issues arising after the cleaners have left (e.g., new spills, damage, or use of space).
• Specialty cleaning (e.g., post-construction, extreme conditions) may have different terms outlined in your service agreement.

We believe in long-term client relationships built on trust, quality, and reliability. If something isn’t right — we’ll make it right.

Thank you for choosing PB Cleaning 24/7. We appreciate your trust and strive to exceed expectations on every job.

June 23 2025

Pet Policy – PB Cleaning 24/7

PbCleaning247 policies 0

We love pets and understand they’re part of the family! To ensure a safe and efficient cleaning experience for both our team and your furry friends, please review our pet policy:

General Guidelines

• Pets must be secured or supervised during the cleaning service. This ensures the safety of both your pet and our cleaning staff.
• If your pet is not friendly with strangers, we kindly ask that you place them in a separate room or crate during our visit.
• We do not clean up pet waste, litter boxes, or soiled areas that involve bodily fluids unless pre-approved and quoted separately.
• Excessive pet hair may result in additional charges due to increased labor and cleaning time.

Pet-Friendly Products

Upon request, we can use pet-safe, non-toxic cleaning products to help protect sensitive pets—please let us know in advance.

Entry & Safety

• If your pet is prone to escaping or running outside, please notify us ahead of time. Our cleaners will be mindful of doors and gates but cannot be responsible for pets who may slip out during entry or exit. Communication is Key
• Let us know if your pet has any special needs or triggers (e.g., fear of vacuums, anxiety with strangers, etc.).
• If you have multiple pets, please tell us their names, types, and any handling instructions before the service date.

June 17 2024

Booking Information PbCleaning 247

PbCleaning247 policies 0

Please provide us your information:

Client’s Name:
Phone number:
Address:
Direction (if needed)
Key/door code:
Client’s Email:
✅ Payment: Cash, cheque, or E-transfer pbcleaning247@gmail.com

For new bookings, a customer walk-through and sign-off are required. If you are unable to participate in the final walk-through, you automatically accept the job standards and hours performed.

✅ ARRIVAL TIME PB CLEANING 247

1.Please note that we do not have a specific arrival time as we service multiple homes throughout the day. However, we will contact you 30-40 minutes prior to our arrival, which will be between 9 AM and 6 PM.

2.Please be attentive to calls from unknown numbers, as it may be our team trying to reach you on the day of your booking.

✅When you use PB Cleaning 24/7 we would like to make sure you have a great experience with us. Here are a few things to keep in mind:

1. Please keep your pets with you or in a designated area when we arrive, as we are not responsible for keeping them safe.

2. Please store your valuable items like money and jewelry in a secure place, just to be safe. We always strive to be honest and professional, but we want to avoid any risk of loss.

3. Please check your furniture before and after our service and let us know within that same day if you have any concerns. Otherwise we will not be responsible for any damages. Our team is always trained to avoid these situations, but it is always a good idea to double-check.

We hope these notes help you have the best possible experience with us! Do not hesitate to reach out if you have any questions or concerns at 250.784.6846

Thank you & Have a wonderful day.

June 17 2024

Cancelation policy

PbCleaning247 policies 0

We value your time and ours. To ensure smooth scheduling and fair compensation for our staff, the following cancellation policy applies to all appointments:

Notice Required

• We require at least 24 hours’ notice for any cancellations or rescheduling of services.
• Notice must be given via phone call, text, or email to be valid.

Cancellation Fees

• Less than 24 hours’ notice or
same-day cancellations/ no-shows: A $70 cancellation fee will apply.
• For appointments requiring special preparation or equipment, full service charges may apply for no-shows.

Rescheduling

• You may reschedule your appointment once at no charge, as long as it’s done with at least 24 hours’ notice.
• Repeated rescheduling may result in a deposit requirement for future bookings.

Deposits

• Some services may require a non-refundable deposit to secure your spot, especially for large, post-construction, or specialty jobs.

Exceptions

• We understand emergencies happen. If you need to cancel due to illness, extreme weather, or other emergencies, please contact us directly — we’ll do our best to accommodate.

Thank you for your understanding and cooperation. Our cancellation policy helps us maintain fairness and reliability for all of our valued clients and team members.

Contact: 250.784.6846
Email: pbcleaning247@gmail.com
Website: pbcleaning247.com

June 17 2024

Payment Policy

PbCleaning247 policies 0

Refer a client and receive a $20 discount on your next invoice.

Payment Terms:

Payment is due within 30 days.
Accepted payment methods: Cash, cheque (payable to PRO B CLEANING 24/7 INC), or E-transfer to pbcleaning247@gmail.com.
Please include the invoice number with your payment.

Late Payment Policy:

A 5% late fee will be applied to payments received after the due date.

Thank you for your business.

The Pb Cleaning 24/7 Team