Cleaning Quality Warranty & Final Walkthrough Policy

PB Cleaning 24/7 – Cleaning Quality Warranty & Final Walkthrough Policy

At PB Cleaning 24/7, we are committed to delivering high-quality, reliable cleaning services. Your satisfaction is our top priority, and we stand behind our work with the following warranty and service procedure:

Cleaning Quality Warranty

• If you are not satisfied with any part of the cleaning service, please notify us within 5 hours of job completion.
• We will return to re-clean the specific area(s) of concern at no additional cost, provided the space has not been re-used or altered since the original cleaning.
• This warranty applies only to services agreed upon in the original booking or quote.

Client Final Check Procedure

To ensure satisfaction and address any immediate concerns:
• We kindly request that the client performs a final walkthrough with our cleaners “ BEFORE THEY LEAVE THE PROPERTY”
• This allows us to correct anything on the spot and confirm that the work meets your expectations.
• If a client is unavailable at the time of completion, photos may be sent for approval, or the job will be considered complete unless issues are reported within the 5-hour warranty window.

Exclusions

• The warranty does not cover issues arising after the cleaners have left (e.g., new spills, damage, or use of space).
• Specialty cleaning (e.g., post-construction, extreme conditions) may have different terms outlined in your service agreement.

We believe in long-term client relationships built on trust, quality, and reliability. If something isn’t right — we’ll make it right.

Thank you for choosing PB Cleaning 24/7. We appreciate your trust and strive to exceed expectations on every job.

June 23 2025

Pet Policy – PB Cleaning 24/7

PbCleaning247 policies 0

We love pets and understand they’re part of the family! To ensure a safe and efficient cleaning experience for both our team and your furry friends, please review our pet policy:

General Guidelines

• Pets must be secured or supervised during the cleaning service. This ensures the safety of both your pet and our cleaning staff.
• If your pet is not friendly with strangers, we kindly ask that you place them in a separate room or crate during our visit.
• We do not clean up pet waste, litter boxes, or soiled areas that involve bodily fluids unless pre-approved and quoted separately.
• Excessive pet hair may result in additional charges due to increased labor and cleaning time.

Pet-Friendly Products

Upon request, we can use pet-safe, non-toxic cleaning products to help protect sensitive pets—please let us know in advance.

Entry & Safety

• If your pet is prone to escaping or running outside, please notify us ahead of time. Our cleaners will be mindful of doors and gates but cannot be responsible for pets who may slip out during entry or exit. Communication is Key
• Let us know if your pet has any special needs or triggers (e.g., fear of vacuums, anxiety with strangers, etc.).
• If you have multiple pets, please tell us their names, types, and any handling instructions before the service date.